Help

Help and FAQ

Everything to get started, and what to do when two devices can’t find each other.

Getting started

Do both devices need Airplop?

Yes: the one that sends and the one that receives. Airplop exists for iPhone, iPad, Mac and Android, and these versions talk to each other. A Windows version is planned; it is not on sale yet, and where this help mentions it, it describes the Windows app as it is built today.

Do I need the internet or an account?

Neither. Both devices do need to be connected to the same local network: the same Wi-Fi, or a wired network (Ethernet). That network does not need internet access. Between two Apple devices, the system can also connect them directly, with no shared network (see Connections between devices).

Why doesn’t my iPhone show up when Airplop is closed?

iOS and iPadOS pause apps that are not on screen. An iPhone or iPad is therefore only visible while Airplop is open. A transfer that has already started keeps going if you switch apps, as long as the system allows it; if the system interrupts it, the transfer pauses and resumes when Airplop is back (see Transfers).

Android works the same way: the device is visible while Airplop is open, and a running transfer continues in the background, with a notification, as long as the system allows it; otherwise it pauses and resumes (see Transfers). On Mac, the device stays visible as long as Airplop is running, even with its window closed (icon in the menu bar).

“Everyone (10 min)”, “My devices” or “No one”: which visibility?

By default, visibility is “My devices”: only the devices in “My devices” can see you and send you files.

To receive from a device that isn’t yours, or to add it to “My devices”, choose “Everyone (10 min)”: for 10 minutes, any nearby Airplop device sees your device’s name and can offer you files, and every transfer asks for your approval. Then Airplop goes back to “My devices” on its own.

With “No one”, your device stops announcing itself and accepts no connections, not even from your devices. You can still send.

The three choices have the same name on iPhone, iPad, Mac and Android.

What can I send?

Photos, videos, files of any type, whole folders with their subfolders, a text, a link or the clipboard.

  • From the app, on every device.
  • On Android, also from another app’s Share menu.
  • On Mac, also by dropping files on Airplop’s window or on a device’s tile.
Where do received files go?
  • iPhone and iPad: in the Files app, Airplop folder, or the folder you choose. If you allowed it when Airplop first opened or in its settings, received photos and videos go to Photos instead of staying in Files; you can change this in Airplop’s settings.
  • Android: in Pictures/Airplop, Movies/Airplop and Download/Airplop depending on the file type, or the folder you choose.
  • Mac: in Downloads, Airplop folder, or the folder you choose.
  • Windows (planned version): in Downloads\Airplop, or the folder you choose.

Connections between devices

In this version, both devices must be on the same local network, Wi-Fi or wired: files travel through it, never through the internet. The only exception: two Apple devices, which the system can connect directly over Apple’s peer-to-peer Wi-Fi, without going through the router.

Airplop finds devices over the local network and, on iPhone, iPad, Mac and Android, also over Bluetooth. Bluetooth is used to spot a nearby device; it is far too slow for large files. On iPhone, iPad and Mac, no file goes over it.

Link used for each pair of devices
DevicesDirect Wi-Fi link, no router
Between iPhone, iPad and MacPossible the system can use Apple’s peer-to-peer Wi-Fi. On Mac: Airplop’s window open, or visibility set to “Everyone (10 min)”.Otherwise, the same local network.
Between two Android devicesNo no direct Wi-Fi in this version of Airplop.To send files, put them on the same local network.
iPhone or iPad with an Android deviceNo not in this version of Airplop.The same local network is needed.
Mac with an Android deviceNo macOS allows no direct link with it.The same local network is needed, ideally over Ethernet for the Mac.
With a Windows PC (planned version)No not in this version of Airplop.The same local network is needed.
  • Local network: both devices are on the same Wi-Fi or wired network (router), and the network lets them see each other. A Mac or PC on Ethernet is often the fastest.
  • Speed depends on both devices and the link. The slower of the two sets the pace.
Why doesn’t the Mac connect directly to an Android device?

macOS has no Wi-Fi Direct, and does not let a Mac App Store app join a Wi-Fi network on its own. Use your local network instead: the same Wi-Fi, or an Ethernet cable for the Mac.

My Mac doesn’t show up on my iPhone or iPad

On the same network, it shows up as long as Airplop is running on the Mac, if it is in “My devices” or set to “Everyone (10 min)”. With no shared network, only the direct link between Apple devices can connect them, and the Mac only opens it while Airplop’s window is open (or in “Everyone (10 min)”): with its window closed, it only announces itself on the local network and over Bluetooth, so as not to slow down its Wi-Fi. Open Airplop’s window on the Mac, or put both devices on the same network.

My devices

“My devices” are the devices you have paired once and for all, yours or your household’s. They see each other even with visibility set to “My devices”, the default.

When a device is added, automatic acceptance is on: its transfers arrive without asking you, and a notification tells you. You can turn it off for each device, in “My devices”: its transfers are then offered to you, like anyone else’s. With “No one”, nothing reaches you, not even from your devices.

Pair two devices

  1. Open Airplop on both devices, on the same network (or, between two Apple devices, close to each other).
  2. On the device to add, choose the visibility “Everyone (10 min)”.
  3. On the other one, choose Add to My devices: long press or right-click on the device’s tile on iPhone, iPad and Mac; Settings › My devices › Add a device on Android.
  4. A 6-digit code appears on both screens. Check that it is the same, then confirm on each.

The two codes are different? Cancel. Another device may be trying to get in between. Try again later, somewhere else.

Remove a device

In “My devices”, choose the device, then Remove. It will no longer recognise yours or be able to send you files without your approval. It is not notified.

What about a device that isn’t mine?

It can only find you if you are set to “Everyone (10 min)”. Before accepting, you see its name, its fingerprint (a 16-character code) and what it is offering. On iPhone, iPad, Mac and Android, you can also check its identity with the 6-digit code, without adding it to “My devices”.

I can’t see the other device

On iPhone, iPad and Mac, Airplop needs the Local Network permission to find your devices. On Android, the Nearby devices permission (and Location on Android 10 to 12) also lets it spot them over Bluetooth. If a device doesn’t show up, check these points in order.

  1. Airplop is open on both devices, screen unlocked. On iPhone, iPad and Android, the app must be on screen.
  2. Visibility: the receiving device must not be set to “No one”. If the other device is not in “My devices”, the receiving device must be set to “Everyone (10 min)”.
  3. Same network: both devices are connected to the same Wi-Fi or wired network. Only two Apple devices can find each other with no shared network.
  4. Wi-Fi on, on both devices (or an Ethernet cable). Bluetooth helps spot nearby devices.
  5. The permissions are granted:
    • iPhone and iPad: Settings › Privacy & Security › Local Network, then turn on Airplop.
    • Mac (macOS 15 or later): System Settings › Privacy & Security › Local Network, then turn on Airplop.
    • Android: Settings › Apps › Airplop › Permissions, then allow “Nearby devices” (Android 12 and later) and “Location” (Android 10 to 12).
    • Windows (planned version): if you use a firewall other than Windows’ own, allow Airplop on the local network.
  6. The network lets devices see each other. Guest, public (hotel, station, café) or company networks often isolate devices from each other. Try your own network. Between two Apple devices, bring them closer: the system can also connect them directly.
  7. No VPN in the way: some VPNs block local network access. Turn it off for the transfer, or allow the local network in its settings.
  8. Close and reopen Airplop on both devices.
I declined a permission by mistake

Airplop tells you (and, on iPhone, iPad and Android, offers to open the settings). You can also go there yourself: on iPhone and iPad, Settings › Privacy & Security › Local Network; on Mac, System Settings › Privacy & Security › Local Network; on Android, Settings › Apps › Airplop › Permissions. Turn on Airplop, then go back to the app.

Transfers

The transfer was interrupted: what happens?

If the link drops (Wi-Fi lost, app closed or sent to the background), the transfer pauses. For 10 minutes, the sending device reconnects on its own as soon as the other one shows up again, and Airplop picks up where it left off: pieces already verified are not sent again. If a source file has changed in the meantime, that one starts over.

After those 10 minutes, the transfer resumes the next time the two devices connect. On Android, if the system closed Airplop during the pause, the transfer does not resume on its own: tap the receiving device again. Incomplete files are kept for 7 days, then deleted.

How do I know a file arrived intact?

Each one-mebibyte piece is checked on arrival (BLAKE3 fingerprint), then the whole file. The file is only saved in place if it is identical, byte for byte, to the one that left; otherwise only the damaged pieces are sent again.

Do my photos and videos keep their quality?

Airplop recompresses nothing: a HEIC stays a HEIC, a ProRes video stays ProRes, a RAW stays a RAW. It sends exactly the bytes the system gives it. Two points matter:

  • on iPhone and iPad, an edited photo is sent in its current version, with its edits;
  • on Android, a photo’s GPS location is only kept if you allow “Photo location” in Airplop’s settings; otherwise Android removes it, and Airplop reminds you when you pick photos.

Photos stored only in iCloud must first be downloaded by the iPhone, which needs the internet.

Can I send a whole folder?

Yes, with all its subfolders, even empty ones, in a single transfer: you accept it once, not file by file. On Android, this version sends folders of up to 2,000 files: beyond that, Airplop declines the whole folder, with a message, and you can send its subfolders one by one. Files that arrive on an iPhone, iPad or Mac keep their modification date; on Android, received files carry the date they arrived. Symbolic links are skipped. An Apple package (an app or some documents) arrives as a package on an Apple device, and as a folder elsewhere.

Text, links and clipboard

A received text is shown with a Copy button, a link with an Open button. Nothing opens on its own. Sending the clipboard is always your own action.

Can a received file be dangerous?

Airplop never opens a received file on its own. On Mac, every received file is marked as coming from elsewhere, like a download: macOS warns you before opening a received app or program. On Windows (planned version), this marking applies to files from a device that is not in “My devices”. Only accept what you expect.

Where is the history?

In the app: the list of what you sent and received, with its verification. It stays on the device and is sent nowhere (see the privacy policy).

Contact

A question, a problem, a complaint? Write to us at contact@galenstudio.fr. It is our only address, for everything: questions about the app, guarantee, refunds, personal data. Tell us both devices (model and system version) and what happens. We will never ask for a password.

A refund is requested from the store where you bought the app; on Google Play, after 48 hours, Google refers you to us: write to us at the same address. The details are in the Refunds section of the terms of sale. If the app does not work as described, the legal guarantee of conformity protects you for two years: write to us first, we are the ones who fix the app.